This episode offers an unparalleled insight into how the staff in the control room and ambulance crews on the ground help patients from across Greater Manchester as they race to answer the hundreds of calls that come in every hour. These calls can be anything from a child reported lying face down in a paddling pool to a suicide attempt on the motorway. \n\nSpecialist HEMS crew Simon and Laura are despatched to a category one emergency - an urgent road traffic incident. Despite their best effort they are unable to save the life of the young woman who has been the victim of a hit-and-run. Simon, an experienced A&E doctor, reassures the emergency team that they did everything they could to save their patient and reflects on the fragility of life.\n\nCall handler Joe is starting his first night shift. After 12 weeks of training, he is thrown straight into the deep end with a difficult call. Joe's first job was at McDonalds and he thought that was the path he was bound to follow for the rest of his life until one day he witnessed a fatal RTC which convinced him to change direction. \n\nParamedic crew Bex and Kym are allocated to a job where someone is threatening to jump off a car park. With the police at the scene, they decide a quiet and calm approach is best and convince the patient to get into the ambulance, where she reveals that she has taken an overdose of paracetamol. Bex says that sometimes the last person you would ever expect is actually suffering mental health issues - and she once unexpectedly lost a friend to suicide. \n\nBack in the control room, Joe is taking another difficult call from a mental health patient who is calling about the spiders in his room and supervisor Kath comes to Joe's aid. He reflects on how 'his journey in life has so far been sheltered' and admits he is finding his new job as a call handler 'a lot more stressful than McDonalds, but a lot more rewarding.' \n\nAmbulance crew Kayleigh and Hannah are despatched to a 94-year-old patient with explosive diarrhoea. Upon arrival, they find a very cross patient, angry at her husband for calling out an ambulance when she felt she did not need one. The cause of the illness is put down to a packet of sugar-free butterscotch sweets but unfortunately a trip to the hospital is unavoidable. Leaving the husband behind, Kayleigh puts in a good word for him as a bit of on-the-spot relationship counselling. The night shift is not over despite dawn breaking. \n\nJoe grows in confidence as the night shift continues and takes a very difficult call concerning a patient who has jumped out of a window. He is able to remain calm and successfully reassures the distressed caller until the ambulance crew arrive. \n\nBex and Kym are then despatched to a 10-year-old who has suffered a seizure whilst he was on the toilet. A child having a seizure is a category one emergency, the highest possible, and Bex and Kym are six minutes away from the patient. When they arrive, the patient's mother reveals the many health problems with her son. His complex needs require him to go to hospital, but in the back of the truck he seems most upset about missing his chance to make a speech to become head boy at school that morning. \n\nAt the end of a long and eventful night shift, Joe receives a positive update on the patient who jumped out of the window, and reveals that he has decided to stay in the ambulance service. \n\nThis episode takes the viewers behind the sounds of the sirens to discover the hugely diverse range of call outs North West Ambulance Service has to deal with, and the pressures the staff and crews at all levels face as they come to the aid of patients in need.
Source: BBC 1
Series 13: 6. No Room At A&e
Rising pressure on the NHS impacts local A&Es, with Croydon and St George's hospitals reaching capacity. As a result, control room dispatchers Ed and Webster have fewer resource ...
21-11-2024
BBC 1
Series 13: 5. What Are You Scared Of?
The shift begins with Homerton-based crew Niamh and Isobel and clinical team manager Gary being dispatched to a 25-year-old patient who has fallen from height whilst scaling the ...
20-11-2024
BBC 1
Series 13: 4. Shooting On The High Street
This episode centres on the London Ambulance Service's tactical operations centre, a team working around the clock to accelerate response times to the largest and most complex i ...
12-11-2024
BBC 1
Series 13: 3. Hoax Caller
We follow crewmates Shyr-Nai and James alongside the team in control in London, including dispatchers Lucy and Karen, and call handler Nicole, as they are faced with a flurry of ...
06-11-2024
BBC 1
Series 13: 2. Fire At The Police Station
It's a busy start to the shift, as London Ambulance Service have dispatched 12 resources to a fire at Forest Gate Police Station, leaving 57 patients waiting for an ambulance in ...
30-10-2024
BBC 1
Series 13: 1. Crew Under Attack
Filmed in spring 2024, Ambulance returns to London, which has the UK’s biggest and busiest ambulance service. We revealing how frontline staff grapple to deliver the care ...
23-10-2024
BBC 1
Series 12: Episode 6
An hour into the night shift, and a new call is being received every 19 seconds. Call handler Sairah is in training and answering calls for the first time. She receives a call f ...
14-08-2024
BBC 1
Series 12: Episode 5
It’s Easter bank holiday weekend and the start of the new 12-hour day shift for the North West Ambulance Service. Looking after the communities of central Manchester and S ...
09-08-2024
BBC 1
Series 12: Episode 4
This episode follows the team in control and crews out on the road across Lancashire as they respond to those in need. Filmed in 2023 in the north west of England, one of the ar ...
07-08-2024
BBC 1
Series 12: Episode 3
This episode follows the team in control and crews out on the road in Wigan and Bolton. Filmed in 2023 in the north west of England, one of the areas hardest hit by the cost-of- ...
31-07-2024
BBC 1
Series 11: Episode 5
At the start of the night shift, the North West Ambulance Service responds to an urgent call for a patient threatening use of a nerve agent. A major incident standby is declared ...
15-10-2023
BBC 1
Series 7: Episode 1
The North West Ambulance Service serves 1.4 million people across Merseyside. Cameras follow their crews while the whole of the country is in lockdown, and in addition to the pr ...
24-08-2021
BBC 1
Series 8: Episode 6
As crews book on across Lancashire and Cumbria for the sunny Easter bank holiday weekend, an urgent call from the police for backup to help a patient who is walking into the sea ...
10-11-2021
BBC 1
Series 6: Episode 7
It's Saturday night, and call handler Erin answers a 999 call from a distressed relative who has found their loved one hanging. This is the first time Erin has answered a call s ...
09-11-2020
BBC 1
Series 6: Episode 4
It’s payday weekend for millions of Londoners, and the 370 ambulance crews on duty are busy caring for the capital. Thirty minutes into the night shift, police request urg ...
19-10-2020
BBC 1
Series 11: Episode 4
The shift begins with an emergency call to North West Ambulance Service for an unresponsive patient. Crewmates Jess and Paul arrive on scene to find blood on the door, so approa ...
08-10-2023
BBC 1
Series 3: Episode 5
A specialist paramedic crew is sent to a shooting and a machete attack, but on this shift apparently lower priority jobs prove just as troubling and more time consuming.
04-07-2018
BBC 1
Series 12: Episode 2
It's a busy start to the shift as the North West Ambulance Service answer one new 999 call every 16 seconds. Senior paramedic Aiden is dispatched alongside an ambulance and adva ...
24-07-2024
BBC 1