We join the staff of the London Ambulance Service on a Monday morning. Forty-seven call handlers are on duty to answer emergency calls from across London. Control will be dispatching 325 ambulance crews across the capital whilst they also prepare for an estimated 30,000 Extinction Rebellion protesters who will take to the streets over the coming days.\n\nEach year, the London Ambulance Service trains 120 new emergency call handlers. We join Amy, who is less than a year into the job, as she tries to get help to a patient who has been assaulted by her partner. The woman is unable to tell Amy her proper addres, which means the team on the ground have difficulty locating her.\n\nAs the shift moves into the afternoon, the number of emergency calls coming into control has doubled and protesters have brought parts of London to a standstill. A 999 call for a baby having a fit is a priority call, and crewmates Kate and Terry are immediately dispatched. They are 2.5 miles from the Category One emergency, but the traffic jams lead to a fraught journey for the crew. \n\nLater, in control, Amy takes a 999 call for a patient threatening to set fire to a building, and trainee call handler Mackenzie, who is on her final shift of training, is put to the test when she takes a call from a woman in late-stage labour with twins.\n\nAs the busy afternoon progresses, multiple 999 calls are received reporting that a 15-year-old boy in school uniform has been stabbed. The news is not good and knowing they can not save him from his fate has a profound effect on the team on shift.
Source: BBC 1
Series 13: 6. No Room At A&e
Rising pressure on the NHS impacts local A&Es, with Croydon and St George's hospitals reaching capacity. As a result, control room dispatchers Ed and Webster have fewer resource ...
21-11-2024
BBC 1
Series 13: 5. What Are You Scared Of?
The shift begins with Homerton-based crew Niamh and Isobel and clinical team manager Gary being dispatched to a 25-year-old patient who has fallen from height whilst scaling the ...
20-11-2024
BBC 1
Series 13: 4. Shooting On The High Street
This episode centres on the London Ambulance Service's tactical operations centre, a team working around the clock to accelerate response times to the largest and most complex i ...
12-11-2024
BBC 1
Series 13: 3. Hoax Caller
We follow crewmates Shyr-Nai and James alongside the team in control in London, including dispatchers Lucy and Karen, and call handler Nicole, as they are faced with a flurry of ...
06-11-2024
BBC 1
Series 13: 2. Fire At The Police Station
It's a busy start to the shift, as London Ambulance Service have dispatched 12 resources to a fire at Forest Gate Police Station, leaving 57 patients waiting for an ambulance in ...
30-10-2024
BBC 1
Series 13: 1. Crew Under Attack
Filmed in spring 2024, Ambulance returns to London, which has the UK’s biggest and busiest ambulance service. We revealing how frontline staff grapple to deliver the care ...
23-10-2024
BBC 1
Series 12: Episode 6
An hour into the night shift, and a new call is being received every 19 seconds. Call handler Sairah is in training and answering calls for the first time. She receives a call f ...
14-08-2024
BBC 1
Series 12: Episode 5
It’s Easter bank holiday weekend and the start of the new 12-hour day shift for the North West Ambulance Service. Looking after the communities of central Manchester and S ...
09-08-2024
BBC 1
Series 12: Episode 4
This episode follows the team in control and crews out on the road across Lancashire as they respond to those in need. Filmed in 2023 in the north west of England, one of the ar ...
07-08-2024
BBC 1
Series 12: Episode 3
This episode follows the team in control and crews out on the road in Wigan and Bolton. Filmed in 2023 in the north west of England, one of the areas hardest hit by the cost-of- ...
31-07-2024
BBC 1
Series 9: Episode 3
In the control centre, an emergency call is received concerning a man driving the wrong way up a slip road on the A19. Crewmates Ollie and James are immediately dispatched along ...
07-09-2022
BBC 1
Series 7: Episode 4
The night shift is in full swing as we join the team in control responding to reports of a man walking on the railway tracks. Advanced paramedic Ian is immediately dispatched to ...
14-09-2021
BBC 1
Series 13: 1. Crew Under Attack
Filmed in spring 2024, Ambulance returns to London, which has the UK’s biggest and busiest ambulance service. We revealing how frontline staff grapple to deliver the care ...
23-10-2024
BBC 1
Series 11: Episode 4
The shift begins with an emergency call to North West Ambulance Service for an unresponsive patient. Crewmates Jess and Paul arrive on scene to find blood on the door, so approa ...
08-10-2023
BBC 1
Series 8: Episode 3
It is the anniversary of the government’s announcement of a national lockdown in response to the coronavirus pandemic, and Lancashire paramedic Chris reflects on whether n ...
20-10-2021
BBC 1
Series 3: Episode 2
New Year's Eve is the busiest shift of the year for West Midlands Ambulance Service. Extra staff is brought in to care for those in need, but the night does not go as planned.
14-06-2018
BBC 1
Series 7: Episode 2
As the second wave of the Covid-19 pandemic grips the entire country, the pressure mounts on the NHS in the north west. Twenty per cent of staff are off due to Covid, and if dem ...
31-08-2021
BBC 1
Series 13: 2. Fire At The Police Station
It's a busy start to the shift, as London Ambulance Service have dispatched 12 resources to a fire at Forest Gate Police Station, leaving 57 patients waiting for an ambulance in ...
30-10-2024
BBC 1
Series 10: Episode 2
It’s a frosty start to the day shift as crews clock on across the north east. In Wallsend, crewmates Iqra and Chris are dispatched to their first patient of the day, a 19- ...
27-11-2022
BBC 1