The staff of North West Ambulance Service care for the 1.4 million people of Merseyside during the most deadly phase of the Covid-19 pandemic. \n\nThe morning shift begins with a 999 call regarding a patient who has fallen 20 feet from a ladder. Advanced paramedic Naomi is immediately dispatched. Crewmates Jack and Jazz are dispatched to a patient who is struggling to breathe. A week into the new year lockdown, Covid infections are at their peak: one in four calls to the service concern suspected cases of the virus. In control the calls are flooding in, but it isn’t just cries for help from their own patch that the call handlers of North West Ambulance Service have to deal with. In London, a major incident has been declared, and they need call handlers from other regions to help answer their calls. As the pressure builds in control, over 135 patients are waiting for an ambulance.\n\nEmily and Jo are dispatched to their third Covid job of the day, a patient who is 20 weeks pregnant. On arrival, their concerns are heightened when it is revealed that the patient hasn’t felt her baby move since she first began to feel ill. Emily and Jo make the decision to immediately transfer the patient to hospital, but the pressure to care for the city of Liverpool is unrelenting, and Emily, Jo and their pregnant patient must join the 56 ambulances waiting to hand over patients at the hospital. The hospital wants to avoid another Covid admission, so a midwife visits the ambulance to investigate further. \n\nLater, Emily and Jo are dispatched to a category one call for a patient who is not breathing. When they arrive to scene, it is obvious that the patient cannot be helped, and he had previously made clear that he didn’t wish to be resuscitated, so all Emily and Jo can do is comfort his grief-stricken daughter.
Source: BBC 1
Series 13: 6. No Room At A&e
Rising pressure on the NHS impacts local A&Es, with Croydon and St George's hospitals reaching capacity. As a result, control room dispatchers Ed and Webster have fewer resource ...
21-11-2024
BBC 1
Series 13: 5. What Are You Scared Of?
The shift begins with Homerton-based crew Niamh and Isobel and clinical team manager Gary being dispatched to a 25-year-old patient who has fallen from height whilst scaling the ...
20-11-2024
BBC 1
Series 13: 4. Shooting On The High Street
This episode centres on the London Ambulance Service's tactical operations centre, a team working around the clock to accelerate response times to the largest and most complex i ...
12-11-2024
BBC 1
Series 13: 3. Hoax Caller
We follow crewmates Shyr-Nai and James alongside the team in control in London, including dispatchers Lucy and Karen, and call handler Nicole, as they are faced with a flurry of ...
06-11-2024
BBC 1
Series 13: 2. Fire At The Police Station
It's a busy start to the shift, as London Ambulance Service have dispatched 12 resources to a fire at Forest Gate Police Station, leaving 57 patients waiting for an ambulance in ...
30-10-2024
BBC 1
Series 13: 1. Crew Under Attack
Filmed in spring 2024, Ambulance returns to London, which has the UK’s biggest and busiest ambulance service. We revealing how frontline staff grapple to deliver the care ...
23-10-2024
BBC 1
Series 12: Episode 6
An hour into the night shift, and a new call is being received every 19 seconds. Call handler Sairah is in training and answering calls for the first time. She receives a call f ...
14-08-2024
BBC 1
Series 12: Episode 5
It’s Easter bank holiday weekend and the start of the new 12-hour day shift for the North West Ambulance Service. Looking after the communities of central Manchester and S ...
09-08-2024
BBC 1
Series 12: Episode 4
This episode follows the team in control and crews out on the road across Lancashire as they respond to those in need. Filmed in 2023 in the north west of England, one of the ar ...
07-08-2024
BBC 1
Series 12: Episode 3
This episode follows the team in control and crews out on the road in Wigan and Bolton. Filmed in 2023 in the north west of England, one of the areas hardest hit by the cost-of- ...
31-07-2024
BBC 1
Series 11: Episode 5
At the start of the night shift, the North West Ambulance Service responds to an urgent call for a patient threatening use of a nerve agent. A major incident standby is declared ...
15-10-2023
BBC 1
Series 13: 6. No Room At A&e
Rising pressure on the NHS impacts local A&Es, with Croydon and St George's hospitals reaching capacity. As a result, control room dispatchers Ed and Webster have fewer resource ...
21-11-2024
BBC 1
Series 13: 5. What Are You Scared Of?
The shift begins with Homerton-based crew Niamh and Isobel and clinical team manager Gary being dispatched to a 25-year-old patient who has fallen from height whilst scaling the ...
20-11-2024
BBC 1
Series 12: Episode 6
An hour into the night shift, and a new call is being received every 19 seconds. Call handler Sairah is in training and answering calls for the first time. She receives a call f ...
14-08-2024
BBC 1
Series 10: Episode 3
As the weekend begins, crews across Teesside are gearing up for a busy day shift which will see football fans descend on Middlesbrough’s Riverside Stadium to support the l ...
04-12-2022
BBC 1
Series 9: Episode 2
Filmed in early 2022, this series follows the North East Ambulance Service as the region struggles to bounce back after facing one of the toughest times in its history.\n \nIn c ...
31-08-2022
BBC 1
Series 13: 4. Shooting On The High Street
This episode centres on the London Ambulance Service's tactical operations centre, a team working around the clock to accelerate response times to the largest and most complex i ...
12-11-2024
BBC 1