The North West Ambulance Service are struggling with a spike in staff sickness from Covid-19, which is making it hard to meet the demand for 999 responses. A decision is made to ask for military personnel to help, with military recruits put through three days of intensive training before they can join the paramedics working on the front line. Once training is complete, they will be able to respond to lower-category calls, which account for 20 per cent of the service's workload, freeing up ambulances for more critical calls.\n\nThe service has also drafted in agency staff to work as call handlers. One of them is new recruit Imran, who lost his job working for an airline during the first lockdown. Imran’s Friday night starts with him calmly dealing with the consequences of a stabbing, after which a call about a patient who is having trouble breathing puts Imran's training to the test. \n\nDespite the pandemic, many in the city are thinking of the approaching Valentine’s Day. Jack and Deeq are sent to a category three patient who is struggling at home. After some gentle banter with his wife about the secret of the couple's success, the crew decide a short trip to hospital is needed, but luckily the patient is reunited with his wife before the shift draws to a close.\n\nThe dawn of the day shift sees the military personnel fully trained and ready to take up their roles on the front line. Sanjay, a private in the Army’s Royal Logistics Corp, will be with crewmate Dom for the next 12 hours. It is not long before they are dispatched to their first job, a patient who is struggling with blood loss. Meanwhile, Imran tries to help a panicking 999 caller who refuses to accept his advice.
Source: BBC 1
Series 13: 6. No Room At A&e
Rising pressure on the NHS impacts local A&Es, with Croydon and St George's hospitals reaching capacity. As a result, control room dispatchers Ed and Webster have fewer resource ...
21-11-2024
BBC 1
Series 13: 5. What Are You Scared Of?
The shift begins with Homerton-based crew Niamh and Isobel and clinical team manager Gary being dispatched to a 25-year-old patient who has fallen from height whilst scaling the ...
20-11-2024
BBC 1
Series 13: 4. Shooting On The High Street
This episode centres on the London Ambulance Service's tactical operations centre, a team working around the clock to accelerate response times to the largest and most complex i ...
12-11-2024
BBC 1
Series 13: 3. Hoax Caller
We follow crewmates Shyr-Nai and James alongside the team in control in London, including dispatchers Lucy and Karen, and call handler Nicole, as they are faced with a flurry of ...
06-11-2024
BBC 1
Series 13: 2. Fire At The Police Station
It's a busy start to the shift, as London Ambulance Service have dispatched 12 resources to a fire at Forest Gate Police Station, leaving 57 patients waiting for an ambulance in ...
30-10-2024
BBC 1
Series 13: 1. Crew Under Attack
Filmed in spring 2024, Ambulance returns to London, which has the UK’s biggest and busiest ambulance service. We revealing how frontline staff grapple to deliver the care ...
23-10-2024
BBC 1
Series 12: Episode 6
An hour into the night shift, and a new call is being received every 19 seconds. Call handler Sairah is in training and answering calls for the first time. She receives a call f ...
14-08-2024
BBC 1
Series 12: Episode 5
It’s Easter bank holiday weekend and the start of the new 12-hour day shift for the North West Ambulance Service. Looking after the communities of central Manchester and S ...
09-08-2024
BBC 1
Series 12: Episode 4
This episode follows the team in control and crews out on the road across Lancashire as they respond to those in need. Filmed in 2023 in the north west of England, one of the ar ...
07-08-2024
BBC 1
Series 12: Episode 3
This episode follows the team in control and crews out on the road in Wigan and Bolton. Filmed in 2023 in the north west of England, one of the areas hardest hit by the cost-of- ...
31-07-2024
BBC 1
Series 11: Episode 5
At the start of the night shift, the North West Ambulance Service responds to an urgent call for a patient threatening use of a nerve agent. A major incident standby is declared ...
15-10-2023
BBC 1
Series 11: Episode 3
The North West Ambulance Service are alerted to a possible outbreak of the highly infectious Middle East respiratory syndrome (MERS) at Fairfield General Hospital. Senior parame ...
25-09-2023
BBC 1
Series 11: Episode 6
It's Thursday and the start of a new 12-hour shift for the North West Ambulance Service, and junior doctors across the NHS are on strike. With hundreds of hospital appointments ...
22-10-2023
BBC 1
Series 13: 6. No Room At A&e
Rising pressure on the NHS impacts local A&Es, with Croydon and St George's hospitals reaching capacity. As a result, control room dispatchers Ed and Webster have fewer resource ...
21-11-2024
BBC 1
Series 9: Episode 3
In the control centre, an emergency call is received concerning a man driving the wrong way up a slip road on the A19. Crewmates Ollie and James are immediately dispatched along ...
07-09-2022
BBC 1
Series 3: Episode 4
West Midlands Ambulance Service has seen a 30 per cent rise in calls relating to mental health in the past three years. Paramedics have limited training in mental health, and th ...
27-06-2018
BBC 1
Series 3: Episode 6
It's the last Saturday night before Christmas and it was always going to be a busy night for the service, with controller Sui having to prioritise stabbing victims and reports o ...
11-07-2018
BBC 1
Series 9: Episode 4
This series follows the North East Ambulance Service as its crews struggle to care for a population of over 2.7 million despite being the least-well-resourced in England.\n\nAs ...
14-09-2022
BBC 1
Series 12: Episode 3
This episode follows the team in control and crews out on the road in Wigan and Bolton. Filmed in 2023 in the north west of England, one of the areas hardest hit by the cost-of- ...
31-07-2024
BBC 1
Series 11: Episode 4
The shift begins with an emergency call to North West Ambulance Service for an unresponsive patient. Crewmates Jess and Paul arrive on scene to find blood on the door, so approa ...
08-10-2023
BBC 1