The long-established Culloden Hotel has a five-star reputation to maintain. New general manager Andy and his overstretched team are under pressure to keep guests happy. \n\nIn Belfast, the Grand Central opened three years ago at a cost of £53 million. General manager Stephen has a name to make and a point to prove. He has been tasked to achieve a five-star rating and he's got to get his entire team on board to make it happen. An inspector could arrive at any time, unannounced and incognito, so they can't let standards slip for a moment. \n\nIn a rare trip out of the kitchen, head chef Damian and group boss Howard head into the country to meet the farmers supplying local produce for the hotels.
Source: BBC 2
Series 1: Episode 6
Big crowds are back and one city centre hotel team has to deal with two contrasting events over the same weekend: an international boxing ringside supper and the annual Miss Nor ...
10-10-2022
BBC 2
Series 1: Episode 5
It's peak season. Bookings are up, but the hotels are seriously short-staffed. A big recruitment drive gets underway - but can it plug the gaps?\n\nNew general manager Andy is t ...
03-10-2022
BBC 2
Series 1: Episode 4
The long-established Culloden Hotel has a five-star reputation to maintain. New general manager Andy and his overstretched team are under pressure to keep guests happy. \n\nIn B ...
25-09-2022
BBC 2
Series 1: Episode 3
There's a sense of optimism in the air at Northern Ireland's biggest family hotel group. Bold new ventures designed to claw back the £16 million losses suffered during the ...
13-09-2022
BBC 2
Series 1: Episode 2
The team from Northern Ireland’s biggest family-run luxury hotel chain continue their efforts to win back business. In Co Down at the Slieve Donard Resort and Spa, Eugene, ...
04-09-2022
BBC 2
Series 1: Episode 1
After a year and a half of closures, the family-run Hastings Hotels, one of Northern Ireland’s most luxurious hotel chains, have reopened their doors. Staff prepare to wel ...
28-08-2022
BBC 2
Series 1: Episode 1
After a year and a half of closures, the family-run Hastings Hotels, one of Northern Ireland’s most luxurious hotel chains, have reopened their doors. Staff prepare to wel ...
28-08-2022
BBC 2
Series 1: Episode 5
It's peak season. Bookings are up, but the hotels are seriously short-staffed. A big recruitment drive gets underway - but can it plug the gaps?\n\nNew general manager Andy is t ...
03-10-2022
BBC 2
Series 1: Episode 3
There's a sense of optimism in the air at Northern Ireland's biggest family hotel group. Bold new ventures designed to claw back the £16 million losses suffered during the ...
13-09-2022
BBC 2
Series 1: Episode 6
Big crowds are back and one city centre hotel team has to deal with two contrasting events over the same weekend: an international boxing ringside supper and the annual Miss Nor ...
10-10-2022
BBC 2
Series 1: Episode 2
The team from Northern Ireland’s biggest family-run luxury hotel chain continue their efforts to win back business. In Co Down at the Slieve Donard Resort and Spa, Eugene, ...
04-09-2022
BBC 2
Series 1: Episode 4
The long-established Culloden Hotel has a five-star reputation to maintain. New general manager Andy and his overstretched team are under pressure to keep guests happy. \n\nIn B ...
25-09-2022
BBC 2