Filmed in spring 2024, Ambulance returns to London, which has the UK’s biggest and busiest ambulance service. We revealing how frontline staff grapple to deliver the care to the nine million people of the capital. Despite unrelenting pressure and an ongoing cost-of-living crisis, we see them go above and beyond in the most testing of times. \n \nAs we join the weekend shift in north east London, crewmates David and Lex are booking on for the day, when they’re interrupted by a paramedic panic alarm blaring out on the open radio channel for all to hear – an ambulance crew have been attacked while treating a patient. \n \nAs the team in dispatch send help to the crew in distress, David and Lex arrive to their first patient of the day – a 59-year-old female with difficulty in breathing. On scene, they discover the patient is living in a flat covered in black mould, which is exacerbating her symptoms. After safely transporting the patient to hospital, David, originally from Devon, describes his efforts to go the extra mile to help those living in poor conditions: 'In east London especially, there’s a lot of poverty. Whenever we go to see a patient, it’s quite common now for me to just check to see if the fridge is working.'\n \nAt Roman Road Market, a stallholder has been assaulted after asking a member of the public to clean up their dog’s mess. Crewmates Penny and Ryan are dispatched, and after bandaging the patient’s broken nose, he shares how he became a stallholder and how the market has changed. \n \nMeanwhile, the tactical operations centre, which manages complex and difficult emergencies, is responding to an ongoing emergency call for multiple patients who have been sprayed with an unknown chemical. Abi, who works on the tactical response unit, is specially trained in chemical and multi-casualty incidents and is immediately dispatched. \n \nWhile Abi assesses the patients' injuries, the tactical operations centre receive another urgent call to a multi-storey block of flats in Erith, where a flat is on fire. The decision is made to declare a major incident, which takes priority. It means Abi must leave her patients and race to the scene in Erith to help triage and co-ordinate care. For Abi, the incident serves as a harrowing reminder of the Grenfell Tower fire: 'I remember feeling a bit scared because I’d never even considered that I would face anything like that. Everyone remembers the image of night-time cityscape with the towering inferno in the middle of it. I don’t think that’s an image that will ever leave anyone’s mind.' \n \nIn the Hackney area alone, there are now 17 patients waiting for an ambulance. Crewmates Jodene and Claudia are dispatched to a patient who is vomiting. On arrival, they learn the patient is HIV-positive and has battled with drug addiction for 30 years. \n \nImmediately on clearing from the multi-storey flat fire, tactical response paramedic Abi is dispatched to a category 1 – the most life-threatening – for a 51-year-old male patient, unconscious and barely breathing. On the way, Abi realises it is a patient who she attended earlier that week. \n \nIn control, the pressure continues to build as the team receive a call from the police requesting an ambulance to attend a female patient who has been attacked with a brick in Hackney. Despite her injuries, the patient speaks of her love for the multicultural area she lives in. \n \nFilmed in the midst of the cost-of-living crisis, the episode follows frontline London Ambulance Service staff, witnessing the unique challenges that come with caring for a city of nine million, where the nation’s struggles are often amplified. We discover how London is a place that people are drawn to, where the different communities and cultures come together to find opportunity and hope despite difficult times.
Source: BBC 1
Series 13: 6. No Room At A&e
Rising pressure on the NHS impacts local A&Es, with Croydon and St George's hospitals reaching capacity. As a result, control room dispatchers Ed and Webster have fewer resource ...
21-11-2024
BBC 1
Series 13: 5. What Are You Scared Of?
The shift begins with Homerton-based crew Niamh and Isobel and clinical team manager Gary being dispatched to a 25-year-old patient who has fallen from height whilst scaling the ...
20-11-2024
BBC 1
Series 13: 4. Shooting On The High Street
This episode centres on the London Ambulance Service's tactical operations centre, a team working around the clock to accelerate response times to the largest and most complex i ...
12-11-2024
BBC 1
Series 13: 3. Hoax Caller
We follow crewmates Shyr-Nai and James alongside the team in control in London, including dispatchers Lucy and Karen, and call handler Nicole, as they are faced with a flurry of ...
06-11-2024
BBC 1
Series 13: 2. Fire At The Police Station
It's a busy start to the shift, as London Ambulance Service have dispatched 12 resources to a fire at Forest Gate Police Station, leaving 57 patients waiting for an ambulance in ...
30-10-2024
BBC 1
Series 13: 1. Crew Under Attack
Filmed in spring 2024, Ambulance returns to London, which has the UK’s biggest and busiest ambulance service. We revealing how frontline staff grapple to deliver the care ...
23-10-2024
BBC 1
Series 12: Episode 6
An hour into the night shift, and a new call is being received every 19 seconds. Call handler Sairah is in training and answering calls for the first time. She receives a call f ...
14-08-2024
BBC 1
Series 12: Episode 5
It’s Easter bank holiday weekend and the start of the new 12-hour day shift for the North West Ambulance Service. Looking after the communities of central Manchester and S ...
09-08-2024
BBC 1
Series 12: Episode 4
This episode follows the team in control and crews out on the road across Lancashire as they respond to those in need. Filmed in 2023 in the north west of England, one of the ar ...
07-08-2024
BBC 1
Series 12: Episode 3
This episode follows the team in control and crews out on the road in Wigan and Bolton. Filmed in 2023 in the north west of England, one of the areas hardest hit by the cost-of- ...
31-07-2024
BBC 1
Series 11: Episode 5
At the start of the night shift, the North West Ambulance Service responds to an urgent call for a patient threatening use of a nerve agent. A major incident standby is declared ...
15-10-2023
BBC 1
Series 13: 6. No Room At A&e
Rising pressure on the NHS impacts local A&Es, with Croydon and St George's hospitals reaching capacity. As a result, control room dispatchers Ed and Webster have fewer resource ...
21-11-2024
BBC 1
Series 13: 5. What Are You Scared Of?
The shift begins with Homerton-based crew Niamh and Isobel and clinical team manager Gary being dispatched to a 25-year-old patient who has fallen from height whilst scaling the ...
20-11-2024
BBC 1
Series 12: Episode 6
An hour into the night shift, and a new call is being received every 19 seconds. Call handler Sairah is in training and answering calls for the first time. She receives a call f ...
14-08-2024
BBC 1
Series 10: Episode 3
As the weekend begins, crews across Teesside are gearing up for a busy day shift which will see football fans descend on Middlesbrough’s Riverside Stadium to support the l ...
04-12-2022
BBC 1
Series 13: 4. Shooting On The High Street
This episode centres on the London Ambulance Service's tactical operations centre, a team working around the clock to accelerate response times to the largest and most complex i ...
12-11-2024
BBC 1
Series 6: Episode 3
We join the staff of the London Ambulance Service on a Monday morning. Forty-seven call handlers are on duty to answer emergency calls from across London. Control will be dispat ...
12-10-2020
BBC 1