The shift begins with Homerton-based crew Niamh and Isobel and clinical team manager Gary being dispatched to a 25-year-old patient who has fallen from height whilst scaling the walls at a climbing centre. He needs urgent treatment to put broken bones back in alignment, otherwise he might lose a limb.\n\nRob and Nikita are another of the 70 frontline crews also working through the night to provide care to people in north east London. As the dispatch team deal with a surge in calls leading to ever-lengthening response times, Rob and Nikita are sent to care for a 77-year-old patient who has been stuck on the floor for five hours. The crew discover he is suffering from an irregular heart beat and requires further treatment at hospital. Despite their efforts to persuade him, the patient is not convinced he should be in hospital, and they reluctantly agree to leave him at home.\n\nWith none of their critical care resources available, the London Ambulance Service call upon the HEMS team to aid Niamh and Isobel as they provide life support to a 62-year-old male who is having a seizure following a fall. As the specialist pre-hospital doctors try to save the patient’s life at the roadside, Niamh and Isobel balance the patient’s medical needs with providing comfort and support to his partner, who is watching on as events unfold. \n\nAs crews continue to work through the backlog of emergencies, Rob and Nikita are dispatched to a 37-year-old female with Rett syndrome, a rare genetic disorder that impedes brain development. The crew are touched to hear the positive impact the ambulance service has had on the patient’s life as they discover the severity of unrelenting challenges that come with the life-limiting disability.\n\nThe ambulance service is grappling with sustained high demand – answering a new 999 call every four seconds – when a 30-person fight breaks out in Woodford Green. As the fight further depletes the resources available, crewmates Faheema and Steve and clinical team manager Gary are dispatched to a serious RTC involving a HGV and taxi.\n\nEn route, Gary shares his trepidation heading into big incidents as he recalls being one of the first on the scene during the 2017 London Bridge terror attacks: 'The number of patients outweighed what I could offer. You need to prioritise and triage the patients, and that ultimately means walking past patients who are dying but beyond help at that point.'\n\nMental health is prevalent in the early hours of the morning, and Rob and Nikita are dispatched to a patient in crisis. With his anxiety levels at an all-time high, the patient’s family have run out of options, and they believe their only hope lies with the ambulance service. Rob takes the time to listen to the patient, giving them time to share their story and going above and beyond to ensure they have an effective care plan in place. During the job, Rob reflects on the importance of communication when caring for patients: 'We’re all different... it’s about trying to find any avenue to actually connect with that patient, to be like, you can trust me, let’s go.'\n\nThis episode explores how the modern-day ambulance service contributes hugely towards community care, while also showcasing advances in pre-hospital emergency medicine, which allow senior clinicians to perform pioneering interventions at the roadside. We see frontline workers adapting their care practice to suit each patient they meet, ensuring that everyone feels listened to, respected, and treated with skill and compassion.
Source: BBC 1
Series 13: 6. No Room At A&e
Rising pressure on the NHS impacts local A&Es, with Croydon and St George's hospitals reaching capacity. As a result, control room dispatchers Ed and Webster have fewer resource ...
21-11-2024
BBC 1
Series 13: 5. What Are You Scared Of?
The shift begins with Homerton-based crew Niamh and Isobel and clinical team manager Gary being dispatched to a 25-year-old patient who has fallen from height whilst scaling the ...
20-11-2024
BBC 1
Series 13: 4. Shooting On The High Street
This episode centres on the London Ambulance Service's tactical operations centre, a team working around the clock to accelerate response times to the largest and most complex i ...
12-11-2024
BBC 1
Series 13: 3. Hoax Caller
We follow crewmates Shyr-Nai and James alongside the team in control in London, including dispatchers Lucy and Karen, and call handler Nicole, as they are faced with a flurry of ...
06-11-2024
BBC 1
Series 13: 2. Fire At The Police Station
It's a busy start to the shift, as London Ambulance Service have dispatched 12 resources to a fire at Forest Gate Police Station, leaving 57 patients waiting for an ambulance in ...
30-10-2024
BBC 1
Series 13: 1. Crew Under Attack
Filmed in spring 2024, Ambulance returns to London, which has the UK’s biggest and busiest ambulance service. We revealing how frontline staff grapple to deliver the care ...
23-10-2024
BBC 1
Series 12: Episode 6
An hour into the night shift, and a new call is being received every 19 seconds. Call handler Sairah is in training and answering calls for the first time. She receives a call f ...
14-08-2024
BBC 1
Series 12: Episode 5
It’s Easter bank holiday weekend and the start of the new 12-hour day shift for the North West Ambulance Service. Looking after the communities of central Manchester and S ...
09-08-2024
BBC 1
Series 12: Episode 4
This episode follows the team in control and crews out on the road across Lancashire as they respond to those in need. Filmed in 2023 in the north west of England, one of the ar ...
07-08-2024
BBC 1
Series 12: Episode 3
This episode follows the team in control and crews out on the road in Wigan and Bolton. Filmed in 2023 in the north west of England, one of the areas hardest hit by the cost-of- ...
31-07-2024
BBC 1
Series 11: Episode 5
At the start of the night shift, the North West Ambulance Service responds to an urgent call for a patient threatening use of a nerve agent. A major incident standby is declared ...
15-10-2023
BBC 1
Series 7: Episode 1
The North West Ambulance Service serves 1.4 million people across Merseyside. Cameras follow their crews while the whole of the country is in lockdown, and in addition to the pr ...
24-08-2021
BBC 1
Series 8: Episode 6
As crews book on across Lancashire and Cumbria for the sunny Easter bank holiday weekend, an urgent call from the police for backup to help a patient who is walking into the sea ...
10-11-2021
BBC 1
Series 11: Episode 4
The shift begins with an emergency call to North West Ambulance Service for an unresponsive patient. Crewmates Jess and Paul arrive on scene to find blood on the door, so approa ...
08-10-2023
BBC 1
Series 6: Episode 7
It's Saturday night, and call handler Erin answers a 999 call from a distressed relative who has found their loved one hanging. This is the first time Erin has answered a call s ...
09-11-2020
BBC 1
Series 4: Episode 4
This episode offers an unparalleled insight into how the staff in the control room and ambulance crews on the ground help patients from across Greater Manchester as they race to ...
10-12-2018
BBC 1
Series 6: Episode 4
It’s payday weekend for millions of Londoners, and the 370 ambulance crews on duty are busy caring for the capital. Thirty minutes into the night shift, police request urg ...
19-10-2020
BBC 1
Series 3: Episode 5
A specialist paramedic crew is sent to a shooting and a machete attack, but on this shift apparently lower priority jobs prove just as troubling and more time consuming.
04-07-2018
BBC 1