Rising pressure on the NHS impacts local A&Es, with Croydon and St George's hospitals reaching capacity. As a result, control room dispatchers Ed and Webster have fewer resources to send out to the growing number of patients waiting. Meanwhile, in Wimbledon, paramedic Martin does his best to care for as many patients as he can.\n\nWe join call handlers answering a 999 call from a distressed mother after her baby accidentally poured boiling tea over himself. As mum tries to give first aid to the baby, the phone is passed to the caller’s eight-year-old daughter, who listens to the advice given by the call handler, while doing her best to provide as much detail as possible to help the ambulance that has been dispatched to the family.\n\nAlso on shift is advanced paramedic Andy. One of four critical care resources available to care for the whole of London, he is dispatched to a category 1 call – the highest priority – for an 86-year-old patient trapped under a car. Andy finds the patient on the ground with a cut to her head. While assessing the patient’s injuries, she explains how she was on her way to the hairdressers when she was knocked down.\n\nSupporting the ambulance crews on shift across Wimbledon and Croydon, dispatchers Webster and Ed are feeling the impact of hospital delays on their patch. While ambulances are stuck at hospital waiting to hand over, calls continue to come in, which means more patients in need of an urgent ambulance are kept waiting, but there are no resources available to send to them.\n\nAfter waiting an hour to hand over a patient at hospital, paramedic Lydia finally becomes available and is immediately dispatched to a 35-year-old man who is feeling suicidal and has already been kept waiting two and a half hours for an ambulance. Lydia takes the time to listen to the patient, who tells her he has become overwhelmed by fatherhood and the pressures of supporting his young family.\n\nAt the end of the school day, the fast response car, driven by paramedic Martin, is urgently dispatched to a three-year-old who has been hit by a vehicle outside a primary school. The child has thankfully walked away unscathed. In the back of the ambulance, the crews delight in his cheeky smile and his dream of growing up to become Spider-Man. As a father himself, Martin reflects: \
Source: BBC 1
Series 13: 6. No Room At A&e
Rising pressure on the NHS impacts local A&Es, with Croydon and St George's hospitals reaching capacity. As a result, control room dispatchers Ed and Webster have fewer resource ...
21-11-2024
BBC 1
Series 13: 5. What Are You Scared Of?
The shift begins with Homerton-based crew Niamh and Isobel and clinical team manager Gary being dispatched to a 25-year-old patient who has fallen from height whilst scaling the ...
20-11-2024
BBC 1
Series 13: 4. Shooting On The High Street
This episode centres on the London Ambulance Service's tactical operations centre, a team working around the clock to accelerate response times to the largest and most complex i ...
12-11-2024
BBC 1
Series 13: 3. Hoax Caller
We follow crewmates Shyr-Nai and James alongside the team in control in London, including dispatchers Lucy and Karen, and call handler Nicole, as they are faced with a flurry of ...
06-11-2024
BBC 1
Series 13: 2. Fire At The Police Station
It's a busy start to the shift, as London Ambulance Service have dispatched 12 resources to a fire at Forest Gate Police Station, leaving 57 patients waiting for an ambulance in ...
30-10-2024
BBC 1
Series 13: 1. Crew Under Attack
Filmed in spring 2024, Ambulance returns to London, which has the UK’s biggest and busiest ambulance service. We revealing how frontline staff grapple to deliver the care ...
23-10-2024
BBC 1
Series 12: Episode 6
An hour into the night shift, and a new call is being received every 19 seconds. Call handler Sairah is in training and answering calls for the first time. She receives a call f ...
14-08-2024
BBC 1
Series 12: Episode 5
It’s Easter bank holiday weekend and the start of the new 12-hour day shift for the North West Ambulance Service. Looking after the communities of central Manchester and S ...
09-08-2024
BBC 1
Series 12: Episode 4
This episode follows the team in control and crews out on the road across Lancashire as they respond to those in need. Filmed in 2023 in the north west of England, one of the ar ...
07-08-2024
BBC 1
Series 12: Episode 3
This episode follows the team in control and crews out on the road in Wigan and Bolton. Filmed in 2023 in the north west of England, one of the areas hardest hit by the cost-of- ...
31-07-2024
BBC 1
Series 9: Episode 3
In the control centre, an emergency call is received concerning a man driving the wrong way up a slip road on the A19. Crewmates Ollie and James are immediately dispatched along ...
07-09-2022
BBC 1
Series 7: Episode 4
The night shift is in full swing as we join the team in control responding to reports of a man walking on the railway tracks. Advanced paramedic Ian is immediately dispatched to ...
14-09-2021
BBC 1
Series 13: 1. Crew Under Attack
Filmed in spring 2024, Ambulance returns to London, which has the UK’s biggest and busiest ambulance service. We revealing how frontline staff grapple to deliver the care ...
23-10-2024
BBC 1
Series 6: Episode 6
The shift starts with a call in progress for a patient who has been found walking into the Thames. Ambulance crew Sarah and David are immediately dispatched. They arrive to find ...
02-11-2020
BBC 1
Series 8: Episode 6
As crews book on across Lancashire and Cumbria for the sunny Easter bank holiday weekend, an urgent call from the police for backup to help a patient who is walking into the sea ...
10-11-2021
BBC 1
Series 7: Episode 6
The episode joins the North West Ambulance Service as the Covid-19 vaccine rollout is beginning to take effect. The service has so far managed to vaccinate 70 per cent of its fr ...
29-09-2021
BBC 1
Series 8: Episode 2
As the day shift starts for ambulance crews across Lancashire, there are reports of multiple road traffic incidents across the county. Crewmates Dec and Nicole are dispatched to ...
13-10-2021
BBC 1
Series 13: 4. Shooting On The High Street
This episode centres on the London Ambulance Service's tactical operations centre, a team working around the clock to accelerate response times to the largest and most complex i ...
12-11-2024
BBC 1
Series 12: Episode 5
It’s Easter bank holiday weekend and the start of the new 12-hour day shift for the North West Ambulance Service. Looking after the communities of central Manchester and S ...
09-08-2024
BBC 1